Please inspect all orders upon receipt to ensure all items are correct and none are faulty. Please contact us immediately if anything isn’t right so that we can investigate and get this resolved for you!
In the instance that you would like to process a return, to be eligible for a refund please contact us within 14 days of receiving your order. The products must be in the same condition as they were received, left unused in their original packaging with any tags left intact.
Postage costs for items will not be refunded unless the item is faulty.
Please send the following details to hello@thedotingdogcompany.co.uk to start the returns process:
- Order number
- Items you’d like to return
- Reason for returning
- Photo of any damage if applicable
If your return is accepted, you will need to post the item back to us (we will send you the address) in its original packaging and condition – unused.
The original postage costs and return postage will not be refunded (unless the item is faulty). Please send your return via recorded delivery to ensure you are covered in the instance that the parcel is lost in transit.
Approved refunds will be processed within 3 days of the items being received by The Doting Dog Company (it may take longer than this to clear with your bank).
If you have any further questions at all – please reach out to us at hello@thedotingdogcompany.co.uk and we’d be happy to help!